Returns & replacements

This policy applies to orders placed on the website of Allam Falltechnology Pvt. Ltd. ("FallTech", "we"). It explains when you can cancel an order, how to request a return or replacement, which items cannot be returned, and how and when refunds are paid.

Summary

1. Cancelling an order

Before the order is shipped

You can cancel your order at any time before it is shipped. You will receive a full refund, including any delivery charge paid. We do not charge a cancellation fee.

To cancel:

• go to My Orders in your account and choose Cancel; or
• call +91 99239 08505 or +91 94217 05448, or email allamfalltech@gmail.com, with your order number.

We will confirm the cancellation by SMS, WhatsApp or email. The refund is initiated within 2 working days of the cancellation.

After the order is shipped

Once an order has been shipped, it cannot be cancelled. You can request a return after delivery under Section 2.

If we cancel your order

We may cancel an order, fully or in part, if an item is found damaged or short while packing, the pincode cannot be served and you do not choose warehouse pickup, or the product was listed at a wrong price. If an item is found damaged or short while packing, we will inform you and either ship the available items and refund the rest, or cancel the order and refund it in full. In every case where we cancel, you get a full refund for the cancelled items.

2. Returns and replacements

Time limits

• Return or replacement request: within 7 days of delivery.
• Damaged, wrong or missing items: report within 48 hours of delivery, with photos of the item, the packaging and the shipping label.

Condition of returned items

To be accepted, a returned item must be:

• unused and not installed;
• in its original packaging; and
• returned with all tags, labels, manuals, certificates and accessories that came with it.

How to request a return

1. Go to My Orders and choose Request return, or contact us by phone, WhatsApp or email at allamfalltech@gmail.com.
2. Share your order number, the item(s), the reason for return and photos.
3. Our team reviews every request, usually within 1 working day.
4. We will either approve a replacement or a refund, or reject the request and tell you the reason.
5. If approved, we arrange pickup through our courier partner where possible. If pickup is not available at your pincode, we will tell you how to send the item back.
6. Once the item reaches us, we inspect it. If it meets the conditions above, we ship the replacement or initiate the refund within 2 working days.

Return pickup charges

• Damaged, wrong, defective or missing items: no charge. The full amount paid for the item is refunded, or the item is replaced at no cost.
• Other returns: a return pickup charge of [return pickup charge] may be deducted from the refund. The original delivery charge is not refunded.

3. Items that cannot be returned

The following items cannot be returned or exchanged unless they arrived damaged, defective or wrong (reported within 48 hours of delivery):

• Used harnesses and fall-arrest equipment, including lanyards, lifelines, fall arresters, anchors and connectors that have been used. This equipment is safety-critical: once used, its condition cannot be verified and it cannot be resold.
• Hygiene items, such as earplugs, masks and other disposable or personal-use items.
• Custom or cut-to-length items, such as lifelines or ropes cut to your required length, or products made or modified to your specification.
• Items marked "non-returnable" on the product page.

4. Defective products

If a product has a manufacturing defect, report it to us with photos and a short description of the problem. If it is within 7 days of delivery, it is handled as a return under Section 2. After that, we will help you raise a claim under the manufacturer's warranty, where one applies.

Do not use any PPE or fall protection product that you believe is defective.

5. Refunds

Where the refund goes

• Card, UPI and net banking payments: refunded to the original payment method through Razorpay.
• Cash on delivery orders (when COD is offered): refunded to a bank account or UPI ID that you give us. Please check these details carefully, as we cannot reverse a refund sent to wrong details you provided.
• Bulk orders paid by bank transfer or payment link: refunded to the account the payment came from, or as agreed in writing.

How long it takes

• We initiate the refund within 2 working days of the cancellation, or of the returned item passing inspection.
• After we initiate it, banks usually show the refund in your account within 5–7 working days. The exact time depends on your bank or card issuer.
• You will receive a message when the refund is initiated, with the refund reference where available. If you do not see the refund after 7 working days, contact us with that reference and we will follow up with Razorpay.

GST credit note

A GST credit note is issued for every refund, against the original GST invoice. Business customers should use it to adjust their input tax credit records.

6. Replacements

If a replacement is approved, we ship the same item at no extra cost. If the same item is out of stock, we will offer a refund instead.

7. Bulk orders and services

• Bulk orders (placed by phone or the requirement form): cancellation, returns and refunds follow what was agreed in writing for that order.
• Services (site surveys, installation, maintenance, training): cancellation and rescheduling terms are agreed with you for each booking.

8. Coupons and partial returns

If you used a coupon and return only part of the order, the refund is the amount you actually paid for the returned item(s). If the remaining order no longer meets the coupon conditions, the coupon value for the returned items is adjusted in the refund. Coupons used on a cancelled or fully returned order are not reissued unless the coupon conditions say so.

9. Contact

For any cancellation, return or refund question, contact us with your order number:

• Phone / WhatsApp: +91 99239 08505, +91 94217 05448
• Email: allamfalltech@gmail.com

If your issue is not resolved, you can write to our Grievance Officer. See our Grievance Redressal and Contact page.

This policy forms part of our Terms and Conditions of Use and Sale. For delivery details, see our Shipping and Delivery Policy.