Terms of sale

These Terms and Conditions ("Terms") apply to your use of [website domain] (the "Website") and to every purchase of products or services from Allam Falltechnology Pvt. Ltd. Please read them before placing an order. By using the Website or placing an order, you agree to these Terms.

1. About us

The Website is operated by Allam Falltechnology Pvt. Ltd. ("FallTech", "we", "us", "our"), a company incorporated in India.

• Registered office: Shop No. 4, Gat No. 59, Chintamani Bhalekar Dehu Alandi Village Road, Pimpri-Chinchwad, Pune 411062, Maharashtra, India
• CIN: [CIN — to be added]
• GSTIN: [GSTIN — to be added]
• Phone: +91 99239 08505, +91 94217 05448
• Email: allamfalltech@gmail.com

We sell industrial personal protective equipment (PPE) and fall protection equipment, and provide site surveys, installation and maintenance of fall protection systems, and safety training.

2. Definitions

• "Customer", "you" means the person or business placing an order or using the Website.
• "Business customer" means a customer buying for a company, firm or other organisation, with or without a GSTIN.
• "Products" means goods listed for sale on the Website.
• "Services" means site surveys, installation, maintenance and safety training offered by us.
• "Order" means a request to buy products placed through the Website.

3. Eligibility

To buy from us you must:

• be at least 18 years old and legally able to enter into a contract under the Indian Contract Act, 1872; and
• give accurate and complete information when you register or place an order.

If you place an order for a business, you confirm that you are authorised to do so on its behalf, and the business is bound by these Terms.

4. Your account

• You can create an account and sign in with a password or with a one-time password (OTP) sent to your mobile number.
• In your account you can save addresses, view orders and download invoices.
• You can also place an order as a guest without creating an account.
• You are responsible for keeping your password and OTPs confidential and for all activity under your account. Tell us at once if you think someone else has used your account.
• We may suspend or close an account that is used for fraud, gives false information, or breaches these Terms.

5. Prices, GST and invoices

• All prices on the Website are in Indian Rupees (₹) and include GST.
• Prices are fixed. Delivery charges, where they apply, are shown separately at checkout before you pay (see our Shipping and Delivery Policy).
• A GST invoice is issued for every order. Business customers can enter their GSTIN at checkout so that it appears on the invoice. Please check the GSTIN and business name before paying; we issue the invoice using the details entered at checkout.
• We may change prices on the Website at any time. A change does not affect an order already confirmed.
• If a product is listed at an obviously wrong price because of a technical or typing error, we may cancel the order and refund the full amount paid, even after it is confirmed. We will tell you before we cancel.

Coupons

Coupons may be offered from time to time. Each coupon has its own conditions, which are shown with the coupon. Only one coupon can be used per order unless the coupon conditions say otherwise. Coupons have no cash value and cannot be exchanged for cash.

6. Placing an order and order acceptance

• You can order only products that are shown as in stock on the Website.
• When you place an order and the payment is successful, we send an order confirmation by email and/or SMS. The contract between you and us is formed when this confirmation is sent.
• We may cancel a confirmed order, with a full refund, in these cases:
  • the price or product details were listed incorrectly (see Section 5);
  • the delivery pincode cannot be served and you do not choose warehouse pickup;
  • we suspect fraud or misuse of a payment method or coupon;
  • an item is found damaged or short while packing (see below).
• Damaged or short stock while packing: if an item in your order is found damaged or short while we pack it, we will inform you and either ship the available items and refund the rest, or cancel the order and refund it in full.

Bulk orders

Bulk orders are placed only by phone or through the requirement form on the Website, not through the regular checkout. Prices, quantities and delivery timelines for bulk orders are agreed with our team in writing. Payment is made by Razorpay payment link or bank transfer. Return and cancellation terms for bulk orders are those agreed in writing for that order. Where something is not covered by that agreement, these Terms apply.

7. Payment

• Payments on the Website are processed by Razorpay. You can pay by UPI, credit card, debit card or net banking.
• Your payment details are entered on Razorpay's secure payment page. We do not store card or UPI details.
• An order is placed only after the payment is successful. If money is debited but the order is not confirmed, the amount is usually reversed to your account automatically by your bank or Razorpay. If it is not, contact us with the payment reference.
• Cash on delivery (COD) is not available at present. COD may be offered on selected orders and pincodes; when offered, a COD fee and an order-value limit may apply and the order is confirmed by OTP.

8. Delivery

• Delivery charges, timelines, serviceable pincodes and warehouse pickup are explained in our Shipping and Delivery Policy, which forms part of these Terms.
• Delivery timelines are estimates. We are not responsible for delays caused by courier partners, weather, strikes, government restrictions or other events outside our control, but we will help you follow up with the courier.

9. Cancellation and returns

• You can cancel an order before it is shipped and receive a full refund.
• After an order is shipped, it cannot be cancelled. You can request a return or replacement under our returns process.
• Full details, including the 7-day return window, the 48-hour window for reporting damage or wrong items, items that cannot be returned, and refund timelines, are in our Returns, Refunds and Cancellation Policy, which forms part of these Terms.

10. Risk and ownership

• Risk of loss or damage to the products passes to you when they are delivered to the address you gave (or handed to any person who accepts delivery at that address), or when you or your representative collect them from our warehouse.
• Ownership (title) of the products passes to you on delivery or collection, provided we have received full payment.

11. Product information and warranty

• We try to describe and show products accurately. Product photos are for reference; colour, packaging and labels may vary slightly between batches.
• Technical specifications, certifications and standards shown on a product page are as provided by the manufacturer. Please check that a product meets your site and regulatory requirements before ordering. If you are unsure, call us before you buy.
• Products carry the manufacturer's warranty where the manufacturer provides one. Warranty claims are handled under the manufacturer's terms, and we will help you raise a claim.

12. Product safety

PPE and fall protection equipment protect lives only when they are selected, used and maintained correctly. By buying from us, you agree that:

• Use as instructed. Every product must be used only as described in the manufacturer's instructions supplied with it, and only for the purpose it is designed for.
• Training. Fall protection equipment, confined space equipment and electrical safety equipment must be used only by persons who have been trained in its use, or under the supervision of a competent person. As an employer, you are responsible for training your workers and for meeting your obligations under applicable workplace safety laws.
• Inspect before every use. Check every harness, lanyard, lifeline, connector and other item before each use for cuts, wear, burns, chemical damage, deformation, broken stitching and damaged hardware. Do not use any item that shows damage or that you are unsure about.
• Periodic inspection. Have fall protection equipment inspected periodically by a competent person, as the manufacturer recommends, and keep inspection records.
• Lifespan. Harnesses, lanyards and other textile and fall-arrest equipment have a limited service life set by the manufacturer. Follow the manufacturer's lifespan and storage instructions. Remove any item from service once it reaches the end of its stated life.
• After a fall. Any fall-arrest equipment that has arrested a fall must be removed from service immediately, even if it looks undamaged, unless the manufacturer's instructions say otherwise.
• No modification. Do not alter, repair or combine products in ways the manufacturer does not allow.
• Rescue plan. Work at height and in confined spaces should be planned with a rescue plan in place before work starts.

Our site surveys, installation and training services are available if you need help selecting or using equipment. Product information on the Website does not replace a site-specific risk assessment.

13. Limitation of liability

• To the extent permitted by law, our total liability for any claim relating to a product is limited to the price you paid for that product.
• We are not liable for indirect or consequential losses, such as loss of profit, loss of business, project delays or penalties under your contracts.
• To the extent permitted by law, we are not liable for any loss, injury or damage that results from:
  • use of a product contrary to the manufacturer's instructions or these Terms;
  • use by untrained or unsupervised persons;
  • use of a product that was damaged, modified, poorly stored, not inspected, or beyond its service life;
  • selection of a product unsuitable for the application, where the choice was made without our written advice.
• Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Indian law, including your rights as a consumer under the Consumer Protection Act, 2019.

14. Services

Site surveys, installation, maintenance of fall protection systems, and safety training are scheduled and priced separately after a call with our team. The scope, price, schedule, payment terms, and cancellation and rescheduling terms for each booking are agreed with you in writing (by quotation, email or agreement). Where those booking terms are silent, these Terms apply.

15. Use of the Website

You agree not to:

• use the Website for any unlawful purpose or to place false or fraudulent orders;
• try to gain unauthorised access to the Website, its systems or other users' accounts;
• copy, scrape or reuse content, images or product data from the Website for commercial purposes without our written permission;
• upload files that contain viruses or harmful code.

All content on the Website, including text, images, logos and the FallTech name, belongs to us or our licensors. Product brand names and trademarks belong to their respective owners.

16. Events outside our control

We are not responsible for delay or failure to perform our obligations caused by events beyond our reasonable control, such as natural disasters, floods, epidemics, fire, strikes, riots, government orders, transport disruptions or failure of courier, payment or internet services. If such an event affects your order, we will tell you, and if the delay is long you may cancel the unshipped order for a full refund.

17. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019, including the right to file a consumer complaint where you reside or work, the courts at Pune, Maharashtra have exclusive jurisdiction over any dispute arising from these Terms or your use of the Website.

Before going to court, please contact us. Most issues can be resolved quickly by phone or email.

18. Changes to these Terms

We may update these Terms from time to time. The version posted on the Website when you place an order applies to that order.

19. Other terms

• If any part of these Terms is found invalid or unenforceable, the rest remains in force.
• If we do not enforce a right under these Terms immediately, we have not given up that right.
• Our Privacy Policy, Shipping and Delivery Policy and Returns, Refunds and Cancellation Policy form part of these Terms.

20. Contact us

Allam Falltechnology Pvt. Ltd.
Shop No. 4, Gat No. 59, Chintamani Bhalekar Dehu Alandi Village Road, Pimpri-Chinchwad, Pune 411062, Maharashtra, India
Phone: +91 99239 08505, +91 94217 05448
Email: allamfalltech@gmail.com

Grievance Officer: [Grievance Officer name], [grievance email]. See our Grievance Redressal and Contact page for details.