Shipping & delivery

This policy explains how Allam Falltechnology Pvt. Ltd. ("FallTech", "we") ships orders placed on our website, what delivery costs, and how long it takes.

Delivery charges

• The delivery charge is shown at checkout before you pay.
• The ₹10,000 limit is checked on the order value after any coupon discount.
• The charge is per order, not per item.

Delivery timelines

Orders are dispatched [dispatch time]. After dispatch, delivery usually takes:

Working days are Monday to Saturday, excluding public holidays. These timelines are estimates and are not guaranteed. Delays can happen because of weather, festivals, strikes, local restrictions or courier issues. If your order is delayed, call or WhatsApp us with your order number and we will follow up with the courier.

Free pickup from our Pune warehouse

You can choose Warehouse Pickup at checkout at no charge.

• Warehouse: [warehouse address], Pimpri-Chinchwad, Pune
• Pickup hours: [pickup hours]
• We will call you when your order is packed and ready.
• Please bring your order number when you collect. If someone else is collecting for you, share the order number with them and let us know their name in advance.
• Orders not collected within [pickup holding period] of our call may be cancelled and refunded after we try to reach you.

Serviceable pincodes

We deliver across India through our courier partners, but some remote pincodes may not be serviceable. You can check your pincode at checkout. If your pincode cannot be served, you can:

• choose free pickup from our Pune warehouse; or
• call us on +91 99239 08505 or +91 94217 05448, and we will check whether another delivery option is possible.

How we ship

• We ship through courier partners, including through Shiprocket.
• Each order is packed and dispatched from our warehouse in Pimpri-Chinchwad, Pune.
• Large orders may be sent in more than one package. Each package will have its own tracking details.

Tracking your order

• Once your order is dispatched, we send the tracking number and link by SMS, WhatsApp and/or email.
• If you have an account, you can also track the order from My Orders.
• If you ordered as a guest, you can track your order on the Track Order page using your order number and the mobile number used for the order.

Receiving your order

• Please check the package when it arrives. If the outer packaging is visibly damaged, opened or tampered with, take photos before opening it and, if possible, note it with the delivery person.
• If any item is damaged, wrong or missing, report it to us within 48 hours of delivery, with photos. Details are in our Returns, Refunds and Cancellation Policy.

Wrong address and failed delivery

• Please check the delivery address and mobile number before you pay. Once an order is dispatched, we cannot change the delivery address.
• The courier will try to contact you on the mobile number given. If delivery fails because the address is incorrect or nobody is available to receive it, and the shipment comes back to us, we will contact you. We can then re-ship the order (a re-delivery charge of [re-delivery charge] may apply) or cancel it and refund the amount paid for the products.

Bulk orders

Delivery timelines and charges for bulk orders placed by phone or through the requirement form are agreed with our team for each order.

Contact

For any delivery question, call +91 99239 08505 or +91 94217 05448, or email allamfalltech@gmail.com with your order number.

This policy forms part of our Terms and Conditions of Use and Sale.